1. Acceptance of Terms
These Terms of Use ("Terms") are a binding agreement between you ("User," "you") and H Solutions ("Company," "we," "us"), governing your access to and use of the Hamad's Dental Management app (iOS / iPadOS / watchOS), the OdontoHamad app (Android / Wear OS), and the OdontoHamad website at odontohamad.com, including referral.odontohamad.com (collectively, the "App").
By downloading, installing, accessing, or using the App on any platform, you agree to be bound by these Terms and by our Privacy Policy, incorporated here by reference. If you do not agree, do not use the App.
If you use the App on behalf of a clinic, hospital, university, or other organization, you represent that you have authority to bind that organization, and "you" refers to both you and the organization.
2. Intended Use, Audience, and Professional Judgment
2.1 Intended audience
The App is built exclusively for licensed dental professionals, supervised dental students, and other qualified healthcare practitioners as a clinical reference and educational aid. It is not intended for patients or the general public for self-diagnosis or self-treatment.
2.2 Not medical advice — clinical reference only
Content across the app — the Endodontic Diagnosis Generator, medical-management protocols, drug and dosage data, local anesthesia references, emergency protocols, periodontal calculators, restorative guidance, and SCFHS scoring tools — is a condensed summary of published guidelines (AAE, AAP, ADA, AHA, AAPD, FDA, drugs.com, Little & Falace, SCFHS). It may be simplified, may not reflect the newest edition of any guideline, and never accounts for an individual patient's full clinical picture.
You remain solely responsible for every clinical decision you make. Always verify drug dosages, contraindications and protocols against current, authoritative, jurisdiction-specific sources before relying on them in patient care.
2.3 Emergency features
The Emergency section, including the 997 call banner, is a quick-reference aid only — not an emergency dispatch service. It does not contact emergency services on your behalf and does not guarantee connectivity or accuracy. In a real emergency, contact local emergency services directly and follow your own clinical training.
2.4 No doctor-patient relationship
Use of the App does not create a doctor-patient, consulting, or other professional relationship between you and H Solutions.
3. Third-Party Content, Sources, and Links
Clinical content is adapted from third-party guidelines (AAE, AAP, ADA, AHA, AAPD, FDA, drugs.com, SCFHS). H Solutions is not affiliated with, endorsed by, or sponsored by any of these organizations, and cannot guarantee its condensed summaries are free of error or delay relative to the original sources. All referenced names remain the property of their respective owners, used for identification only.
The App loads certain third-party web content in an in-app browser view, including the Dental Referral portal (referral.odontohamad.com) and the SCFHS Matching Booklet PDF hosted on scfhs.org.sa. H Solutions does not control and is not responsible for the content, accuracy, or security of these external resources.
Drug names, dosages and interaction data are for general educational reference only. Always consult current official prescribing information or a qualified pharmacist/physician before prescribing or administering any medication.
4. No Warranties
The App and all content, tools, calculators and features are provided "as is" and "as available," without warranties of any kind, express, implied, or statutory, including merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, or timeliness. H Solutions does not warrant that any diagnosis, calculation, score, or recommendation will be accurate or appropriate for any patient, or that the App will be uninterrupted, secure, or error-free.
5. Limitation of Liability
To the fullest extent permitted by applicable law, H Solutions, its owners, officers, employees, developers, and affiliates (the "Company Parties") shall not be liable for any direct, indirect, incidental, special, consequential, exemplary, or punitive damages — including patient harm, misdiagnosis, professional liability claims, loss of license, or business interruption — arising from your use of the App, under any legal theory, even if advised of the possibility of such damages.
In no event shall the total aggregate liability of the Company Parties exceed the greater of (i) the amount you paid H Solutions for the App in the preceding twelve months, or (ii) USD $100. Some jurisdictions do not allow certain exclusions; in those jurisdictions these limits apply to the maximum extent permitted by law. Nothing here limits liability that cannot lawfully be limited, including for proven gross negligence or willful misconduct.
6. Indemnification
You agree to defend, indemnify and hold harmless the Company Parties from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from: (a) any clinical decision, diagnosis, treatment or prescription you provide; (b) your violation of these Terms; (c) your violation of applicable law or professional standards; or (d) your misuse of the App.
7. User Conduct
- Do not use the App unlawfully or in violation of applicable healthcare, licensing, or data-protection law.
- Do not present App-generated content as your own clinical determination without independent professional judgment.
- Do not reverse-engineer, decompile, or extract source code, except where prohibited by law to restrict this.
- Do not copy, modify, distribute, sell, or create derivative works of the App without written consent.
- Do not scrape or use automated means to extract data from the App or website.
- Do not attempt to interfere with or gain unauthorized access to the App or its systems.
- Do not upload or store patient-identifiable information — the App is not a certified medical-records or PHI storage system.
8. Intellectual Property
The App, its source code, design system, illustrations, icons, the "oh" logo mark, and original written content are the exclusive property of H Solutions, protected by copyright, trademark and other IP laws. "OdontoHamad," "Hamad's Dental Management," "H Solutions," and the associated logo are trademarks of H Solutions and may not be used without written permission, in any language or script. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the App for your own professional reference.
9. Screenshots and Watermarking
The App automatically watermarks any screenshot captured within it with the H Solutions/OdontoHamad logo, name, and website, to protect intellectual property and maintain traceability of shared clinical content. By using the App, you consent to this feature. You remain responsible for how you share any screenshot, including compliance with your institution's confidentiality policies.
10. Platform-Specific Terms
Use of the App is additionally subject to the terms of the platform through which you obtained it — Apple's Licensed Application End User License Agreement and Media Services Terms for App Store users, and the Google Play Terms of Service for Play Store users. Apple and Google are not parties to these Terms. Web users are subject to these Terms as applied to browser-based use.
11. Updates and Changes to the Service
We may update, modify, or remove features or clinical content at any time without prior notice, and we are under no obligation to maintain any particular version of clinical content. We may also modify these Terms; material changes will be reflected by an updated "Last Updated" date. Continued use after changes constitutes acceptance.
12. Termination
We may suspend or terminate your access to the App at our sole discretion, for any reason, including violation of these Terms. You may stop using the App and delete it at any time. Sections 2, 4, 5, 6, 8, 13 and 14 survive termination.
13. Governing Law and Dispute Resolution
These Terms are governed by the laws of the Kingdom of Saudi Arabia, without regard to conflict-of-law principles, unless mandatory consumer or data-protection law of your residence provides otherwise. You agree to first attempt informal resolution by contacting us; unresolved disputes may proceed to the competent courts or, where agreed in writing, binding arbitration under applicable KSA rules. Disputes are resolved on an individual basis; you waive any right to a class or representative action to the fullest extent permitted by law.
14. Severability and Entire Agreement
If any provision is found unenforceable, it will be limited or eliminated to the minimum extent necessary, and the remaining Terms remain in effect. These Terms, with the Privacy Policy, form the entire agreement between you and H Solutions regarding the App.
15. Contact
Questions about these Terms or intellectual-property concerns can be sent to [email protected].